By Jessica Klimczak on July 30, 2015
April 4, 2014
JustAnswer Absorbs Pearl.com, Bolsters Position
as Leader of Online Professional Services
World’s largest online source of verified experts has helped millions of people.
SAN FRANCISCO – April 4, 2014 – JustAnswer LLC today announced plans to relaunch the JustAnswer brand and absorb sister site, Pearl.com. This consolidation and JustAnswer refresh, which will take place gradually over 2014, will allow the company to more efficiently serve customers as well as explore a wider scope of professional services. JustAnswer currently offers access to over 10,000 experts in 700 categories, from medical, legal and veterinary to tech support, auto repair and more.
Launched in 2003, JustAnswer was one of the early pioneers in bringing professional services online. Pearl.com was created in 2012 as a step in the company’s evolution from a simple Q&A site to a more robust experience offering a wider range of expert services. At the same time, the JustAnswer customer base has continued to grow and remain loyal.
“We learned that an entirely new brand wasn’t necessary to grow and evolve the business,” said founder and CEO Andy Kurtzig. “Despite our desire to move to the Pearl.com brand, we found the JustAnswer site continued to gain strength and awareness in the online professional services category, leading us to make the strategic decision to refocus our efforts and consolidate our offerings under JustAnswer – a powerful brand with millions of customers.”
JustAnswer customers will enjoy the same benefits available on Pearl.com – one-on-one conversations with experts at truly affordable rates. The brand relaunch will eventually incorporate new enhancements to the JustAnswer website and customer experience borrowed from Pearl.com, including an updated look to the JustAnswer website and the rebranding of the Pearl.com iOS app. JustAnswer will also continue to test new products and services, including remote desktop support, video and phone chat and expanded mobile apps.
JustAnswer is the largest source for professional expertise online, providing access to over 10,000 experts in 700 fields, including doctors, lawyers, veterinarians, auto mechanics and tech specialists. Experts provide quick and affordable answers to just about any question, anytime and from anywhere. The experts on JustAnswer are not employees, contractors or agents of JustAnswer but rather independent experts who use the site to communicate with customers. Founded in 2003, and based in San Francisco, the privately held company operates in 196 countries and 22 currencies. The mission of the company is simple and motivating – to help people. To learn more, please visit www.justanswer.com, facebook.com/justanswer and follow us at twitter.com/justanswer.
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